Sheffield personal agreement

What you can expect from your advisor:

A confidential programme of help and support tailored to your individual needs.
One to one session, usually weekly in the case of Nicotine Replacement Therapy (NRT) and sessions every 2 weeks for clients using Zyban. Sessions may be virtual, telephone or face to face as appropriate.
Tips on how to deal with cravings and break the habit and keep you motivated.
Advice on Nicotine Replacement Therapy and other stop smoking medications.
Information about the positive benefits of quitting
If NRT is requested and agreed to, you will receive a weekly e-voucher to your mobile phone for the first 4 weeks and a two-weekly e-voucher for the following 8 weeks – 12 weeks in total, to be presented to a participating pharmacy.
The advisor will issue one NRT product only.
Advisors are not able to issue e-vouchers to clients who continue to smoke beyond week 4.
E-vouchers for Zyban (if eligible) are issued once every 4 weeks for up to 8 weeks, to be presented and dispensed at the same pharmacy for the duration of the programme. (In exceptional circumstances e.g. where the pharmacist is a locum who is unable to supply Zyban, the client may use another participating pharmacy).
The support of the HUB advisors (open 6 days a week) and the online support programme, available 24/7 to supplement your face-to-face support.

What we expect from you:

Once you have set a quit date, you commit to complete abstinence from smoking including any cigarettes, cigars, pipes, hand rolled tobacco etc.
Clients using NRT: Attendance to the service every week for the first 4 weeks and then every 2 weeks until the end of the 12-week programme.
Clients using Zyban: Attendance to the service every 2 weeks until the end of the 12-week programme.
Confirmation at week 4 and 12 of your smoking status either face to face, virtual, telephone or SMS when requested.
If you are attending face to face this cannot be changed to a telephone appointment.
If you are attending a virtual appointment this cannot be changed to a telephone appointment.
You must Inform us if you cannot attend an appointment either by telephone, sms or e-mail.
If you are more than 10 minutes late for an appointment, we will do our best to accommodate you however this cannot be guaranteed.
Use stop smoking medications as directed by an advisor, this will give you a better chance of becoming smoke free.
Contact us if you experience any problems.
Agree to provide a contact number and e-mail address to be contacted by phone, text or e-mail: for support, follow ups or if you do not attend.